1.     A …. is a note sent within an organization to inform staff. It is one of the most common forms of commercial correspondence.

CV

letter

memorandum

report

2.     A covering letter must sound more ……………… than a letter to your friend.

– (Đ)✅: formal

friendly

informal

polite

3.     A large number of stores ware ungraded ……………………

– (Đ)✅: last year

in the past year

over the last year

so far

4.     A six month company placement in France gave me the opportunity to……………… some of the theory learned on my course……………… practice

– (Đ)✅: Put/into

Apply/ into

Look/ into

Turn/into

5.     A system in an organization in which people are organized into different levels of importance from highest to lowest is called ……………………

authority

hierachy

organisation

system

6.     Airlines often …………… seats and just expect people to be able to take the next flight if their flight is full.

book over

cancel

delay

overbook

7.     Banks are in the business of lending money, so you’ll get a ……………… hearing.

black and white

polite and fair

up and down

yes and no

8.     Banks need people who can follow rules and apply procedures. These tends to be organizations with ……………… - exact procedures that must be followed and imposed from above.

centralized culture

decentralized culture

flat structures

hierarchy

9.     Before agreeing a loan, banks will want to see your own financial ……………… to the success of your business.

– (Đ)✅: commitment

ability

paper

report

10.  Business reports are documents which provide ……………… important information for management.

– (Đ)✅: timely and factual

Logical and factual

Time and indeed

Timely and correct

11.  Choose the best answer among A, B, C or D

A saving account

A saving’s account

An account of saving

An account’s saving

12.  Choose the best answer among A, B, C or D

A window of opportunity

A window’s opportunity

An opportunity window

An opportunity’s window

13.  Choose the best answer among A, B, C or D

Collection of data

Data collection

Data of collection

Data’s collection

14.  Choose the best answer among A, B, C or D

A breach of promise

A promise breach

A promise’s breach

A promising breach

15.  Customers buy supermarket-own -label versions rather than branded products because they offer better value for money. What am I talking about?

brand image

consumer durables

generic products

product placement

16.  Goods of the same quality and design are ……………………

customized

lifetime employment

standardized products

tangible assets

17.  How do you read the following number?$ 738

– (Đ)✅: Seven hundredand thirty eight dollars

Seven hundreds and thirty eight dollar

Seven hundreds and thirty eight dollars

Seven hundreds thirty eight dollars

18.  How do you read the following number?0.367

– (Đ)✅: Nought point three six seven

Oh point three hundred sixty seven

Oh three six seven

Zero dot three hundred and sixty seven

19.  I am …………………… training new staff and supervising them.

in charge

involve

manage

responsible for

20.  I am writing ……………… your advertisement in the September edition of Telemarketing Magazine.

accordance with

in accordance with

in response to

response to

21.  I get on like a house on ……………… with our Russian agent; we have common hobbies and the same sense of humor.

fire

flame

water

wind

22.  I must be very unlucky because it seems I am always a victim of lost or delayed …………….

baggage

flight

plane

ticket

23.  I think you ………………… learn how to negotiate in Chinese. It would be a great skill if you have the time to learn it.

have to

must

mustn’t

shouldn’t

24.  If the recruiters wanted to know which companies you had worked for, they had to look at ……………………

Employment history

Personal details

Qualifications

referees

25.  If you are declared ………………, it will be difficult to secure any further loans.

– (Đ)✅: bankrupt

bankrupted

bankrupting

bankruption

26.  If you are the host, check with your Italian ……………… before making any invitation.

– (Đ)✅: contact

contract

contractor

subcontractor

27.  If you want to borrow money from the bank, ……………… is the most convincing argument of all.

A business intelligent plan

A business plan intelligent

A plan intelligent business

an intelligent business plan

28.  In his job, he …………………… a team of 20 members.

in charge

involves

manages

responsible for

29.  In organization of all kinds, the tendency is towards relatively ………………, with only a few levels of hierarchy – this way the senior management is relatively close to the people dealing with clients.

– (Đ)✅: flat structures

centralized culture

decentralized culture

hierarchy

30.  Interestingly, some companies foster a ……………. culture in their travel programs.

company

duty of loyalty

pre-trip briefings

prevention policy

31.  It is difficult to find somewhere to live. You will probably ………………… live in a hotel for the first weeks while you find somewhere.

can

have to

must

need

32.  Leo has been to Nigeria many times. He knows the culture inside ………………

in

out

over

up

33.  Many passengers are complaining about the poor quality …………….. they got on Vietjet Air recently.

– (Đ)✅: food and drink

flight delays

leg room

trolley

34.  Marketers also need to … differences between first-generation and second-generation Hispanics when introducing the new product.

– (Đ)✅: take into account

come up with

keep up with

take for granted

35.  Memos … with Dear … and are usually not signed.

begin

begins

do not begin

does not begin

36.  Memos have … introductions, which come straight to the point.

boring

brief

lengthy

long

37.  My duties include contacting suppliers and chinking display of goods. At the end of the week, I have to …………………… everything to the boss.

report

say

work

write

38.  My first meeting with our overseas clients was a real ………………-opener. I had not seen that style of negotiation before!

bottle

can

eye

tin

39.  Names of the people who can tell about your qualities and character must be written in ……………………

Employment history

Personal details

Qualifications

Referees

40.  Next month Procter & Gamble, which has for some time been reaching Hispanics consumers through brands such as Gain, the laundry detergent …Which word can replace reaching?

Arriving with

deal

Selling to

Talking to

41.  One of the biggest difficulties most new businesses face is ……………… capital.

– (Đ)✅: raising

finding

having

investing

42.  Our product ………… includes tables, chairs and cupboards.

– (Đ)✅: portfolio

cycles

group

package

43.  Read the text and answer the given question:Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025Question: How many hours per week does the advertisement say the bookkeeper must work?

Fifteen

Five

Ten

Twenty

44.  Read the text and answer the given question:Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025What wages are offered for the position?

Fifty dollars per week

Five dollars per hour

Ten dollars per day

Two hundred dollars per week

45.  Read the text and answer the given question:Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025Which of the following is a requirement of the position?

Commercial certificate

Computer skills

Punctuality

Word processing capability

46.  Read the text and choose the best answer to the question below:ATTENTION, CUSTOMERS!Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!What does the notice imply that the customers should do?

eat at home during the month of December

eat at other Sergio’s restaurants

try other fast food restaurants

ưrite to the owner and complain

47.  Read the text and choose the best answer to the question below:ATTENTION, CUSTOMERS!Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!Why will Sergio’s be closed the month of December?

– (Đ)✅: To complete renovations

Business is slow in December

For annual inspection and cleaning

To let workers take their annual vacation

48.  Read the text and choose the best answer to the question below:DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.Through how many cities will motorists be detoured?

Five

Four

Three

Two

49.  Read the text and choose the best answer to the question below:DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.Where will motorists be able to re-enter the highway?

At Albion

At Pine Bluff

At the next route 20 exit

At Whisper Falls

50.  Read the text and choose the best answer to the question below:DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.Why is Highway 10 closed?

– (Đ)✅: There are falling rocks.

The road is ice-covered.

The road is under construction.

There has been an accident.

51.  Read the text and choose the best answer to the question below:MEMBERSHIP SURVEYEnclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.Thank you for your cooperation in this important information-gathering effort.How did members receive the survey?

– (Đ)✅: Enclosed with their monthly newsletter

As an insert in a trade magazine

By fax at their office

In a confidential envelope

52.  Read the text and choose the best answer to the question below:MEMBERSHIP SURVEYEnclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.Thank you for your cooperation in this important information-gathering effort.How often does TESNA conduct a membership survey?

Every month

Every six months

Once each year

Once every two years

53.  Read the text and choose the best answer to the question below:MEMBERSHIP SURVEYEnclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.Thank you for your cooperation in this important information-gathering effort.What has TESNA asked its members to do with the survey?

Complete it and return it by mail

Complete it and send it to the magazine

Make copies and circulate it to colleagues

Submit it at registration at the annual meeting

54.  She needs special ……………. as she has just had a serious accident. She bang her head against the front door.

destination intelligence

legal obligation

medical treatment

political hotspot

55.  Since vanished en route from Kuala Lumpur to Beijing on March 8, aviation …………….. have often dominated international news media and Internet chatter.

cancellation

delay

disaster

victims

56.  Sometimes it doesn’t really matter if you don’t know the culture. You just need to maintain a good-natured attitude and go ……………… the flow.

– (Đ)✅: with

in

over

up

57.  The ……………… in the report must be precise and concise.

grammar

language

phrases

structure

58.  The date ‘17th February’ is said out loud as follows:

Seventeen of February

The seventeen of February

The seventeenth February

The seventeenth of February

59.  The date ‘1st may, 1999’ is said out loud as follows:

One May nineteen ninety-nine

The first of five nineteen ninety-nine

The first of May nine thousand nine hundred and ninety-nine

The first of May nineteen ninety-nine

60.  The Ebola outbreak in West Africa is the world's deadliest to date and the World Health Organization has now declared an international health emergency in response. However, scientists have not found any vaccine for …………….. yet.

healthcare

Medical care

preventive care

treatment

61.  The part which deals with your name, age, address, telephone numbers and email address in a resumes is ……………………

– (Đ)✅: Personal details

Employment history

Qualifications

referees

62.  The purpose of a/an ……………… is to draw the prospective employer’s attention to the key points in your CV and to highlight your suitability for the job.

– (Đ)✅: covering letter

application

email

resume

63.  The state or fact of having a duty to deal with something or of having control over someone is ……………..

destination intelligence

legal obligation

Moral responsibility

preventive care

64.  The visitors ………………… enter the radioactive zone unless authorized.

don’t have to

have to

mustn’t

should

65.  The words that you choose have very different effect on the recipient ………………on which culture you are ………………with.

Depend/ conversing

Depend/converse

Depending/ converse

Depending/ conversing

66.  These days many applicants submit their …………………… speculatively to companies they would like to work for.

curriculum vitae

interest

skills

work experience

67.  This section gives background information on the reason for the report. It usually includes the person requesting the report.What does ‘this section’ refer to?

Findings

Procedure

Recommendations

Terms of Reference

68.  This section points out discoveries made during the course of the report investigation.What does ‘this section’ refer to?

– (Đ)✅: Findings

Procedure

Recommendations

Terms of Reference

69.  This section states actions that the writer of the report feels need to be taken based on the findings and conclusions.What does ‘this section’ refer to?

– (Đ)✅: Recommendations

Findings

Procedure

Terms of Reference

70.  Tide Tropical Clean will be … with usual multi-media advertising campaigns.

produced

programmed

progressed

promoted

71.  Visitors ………………… register with the police within one week of arriving. Anyone who does not can be fined $1,000.

Don’t have to

must

should

Shouldn’t

72.  Wales, Scotland and England make up … UK

a

an

the

x

73.  We are going to … Czech Republic this summer.

– (Đ)✅: the

a

an

x

74.  We plan to issue new shares in order to ……………… our expansion in Asia.

finance

invest

subsidize

supply

75.  We should not become too satisfied with our share price as economic conditions……………… uncertain.

– (Đ)✅: remain

constrain

maintain

retain

76.  We teach people how to deal with questions and answers and manage your ……………… because of course in different cultures there’s a different response.

– (Đ)✅: audience

listener

reader

watcher

77.  We want to film … TV commercial in the Kingdom of Saudi Arabia.

a

an

the

x

78.  We’ve told you everything about this job opportunity in Uzbekistan. Now you tell us what you think. The ball is ……………… your court.

In

over

up

with

79.  What enables us to bridge the gap between any two given cultures is often called cultural ………………

awareness

heritage

issue

life

80.  When going to a new country to do business, you ………………… do some research on the etiquette and taboos of the host country.

– (Đ)✅: should

have to

mustn’t

needn’t

81.  When I visit Taiwan for the first time I was like a fish out of ……………… everything was so different, and I couldn’t read any of the signs!

– (Đ)✅: water

lake

river

sea

82.  When Tide Tropical Clean hits the shelves of supermarkets …What does ‘hit the shelves’ mean?

– (Đ)✅: become available

Become disappeared

become successful

become unavailable

83.  Which is not a verb to do with advertising?

research

search

sponsor

target

84.  Which one does not belong to advertising media?

billboards

books

directories

mailshots

85.  Which one does not belong to advertising media?

– (Đ)✅: dics

Internet

press

radio

86.  Which one does not belong to advertising media?

– (Đ)✅: pictures

commercials

point of sale

TV

87.  Which one does not belong to method of advertising?

cinema

exhibition

public transport

sponsorship

88.  You ………………… make a lot of small talk. Americans like to get down to business quickly.

don’t have to

have to

must

mustn’t

89.  You ………………… write a short thank-you note to your host and hostess if you are entertained at their home.

don’t have to

have to

should

shouldn’t

90.  You …………………… be very careful when driving. The roads are extremely dangerous.

– (Đ)✅: must

don’t have to

need

shouldn’t